FAQs
Customer Support
Phone: 514-381-5963
Toll-Free: 1-888-355-5657
Email: info@uppantsmontreal.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Discover, and Gift Cards.
What currency will I be billed in?
The currency charged is determined by your location and billing address.
Do I need to create an account to place an order?
No. You may check out as a guest.
Is my payment information secure?
Yes. All payment information is encrypted and securely processed.
Shipping
When will my order ship?
Orders typically ship within 1–2 business days.
Do you offer free shipping?
We are pleased to offer free ground shipping for all orders within Canada and the Continental USA over 99$. Any orders outside of these territories will be subject to extra shipping rates, duties, and taxes. There is a shipping calculator at checkout for your convenience.
Which carrier do you use?
We ship via FedEx.
Do you ship internationally?
Yes, to most destinations worldwide.
Returns
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Can I exchange an item?
We do not process direct exchanges. Please return the original item and place a new order.
Can I return a gift?
Yes. Eligible gifts may be returned for store credit.
Product & Sizing
How do I know what size to order?
Each product page includes a detailed size guide and fit information.
Can you help me choose the right style?
Absolutely. Contact our Customer Care team for personalized assistance.
Order Changes
Can I modify my order after placing it?
Please contact us as soon as possible and we will do our best to assist.
What if my item arrives damaged?
Contact us immediately and we will resolve the issue promptly.